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Customer Support and Care of Sheepskins

 

 

CARE AND CLEANING OF YOUR SHEEPSKIN 

Our sheepskins are machine washable in cold water gentle cycle with 1 T. liquid detergent from a health food store or you may dry clean them.  Do not use woolite. Hang the sheepskin to dry over a chair or banister out of sunlight or away from a heat source. Stretch the sheepskin while it is drying and  brush with a wire brush when it is dry.     If the air is dry static electricity will come with brushing however the sheepskin calms down in a day or so after that. 

CARE

Brush your long wool sheepskin regularly with a wire brush for sheen and to keep the wool from matting. Shake the sheepskin often. Do not leave your sheepskin in direct sunlight as that will dry out the naturally occurring lanolin in the sheepskin.  Place a mat or cloth underneath the sheepskin if you are in a dusty area.  Spot clean any stain with a sponge and a tiny amount of dish liquid.  You may vacuum your sheepskin with the hose attachment only. Roll the sheepskin with the wool on the inside for transporting to classes.  For long term storage we suggest a cloth bag or pillow case rather than a plastic bag. 

SPECIAL ORDERS

We are happy to do special orders at any time.  We have many colors and sizes of sheepskins that are not on our website.  Please contact us so that we can serve you. We enjoy finding the unusual one of a kind sheepskins, colors and sheepskin rugs.  Special orders require a 50% non refundable deposit.  

CUSTOMER SERVICE

Contact us via email, or DM on instagram for any questions about your purchase, questions about different sheepskins, or sheepskin care.  We will respond as soon as we can.  We have decades of experience with the sheepskins, with selling sheepskins, and with practicing kundalini yoga as taught by Yogi Bhajan, and in the alternative health and holistic wellness field.   We can help with any questions regarding Guru Dev Yogic Remedy Oils. 

EXCHANGES AND RETURNS

Sheepskins are returnable within 5 days of purchase in unused and their original condition. Please contact us for return authorization.

We will refund your money however you are responsible for paying the shipping costs both ways.   Sheepskin must be unused and in the same condition it was shipped in. 

Colors may appear different in person than in the photos due to the natural lighting and environment.  We strive to be very spot on with our colors however your color palate in your home may also bring out a hue in a color you didn't see online.   We will exchange colors if you are not happy, however you will be responsible for the shipping costs.  

GuruuDev Oils are a final sale and may not be returned.  They are an energy oil and smell very nice, however if you do not like the smell, you may apply the oil on the soles of your feet and still get the healing benefit of the yogic healing blend. 

SHIPPING

We ship worldwide with a variety of shipping channels.  International Buyers are responsible to pay your country customs fees when they are charged.  

We ship within 3-5 days of receiving your order unless the product is out of stock and we will notify you. We have discounted shipping rates through our website.  If  you do not see your country on our shipping options, email us and we will add it. 

US shipping is mostly done with USPS and UPS.  
The transit time is 2-5 business days. 
An international package is done with USPS and that can take 10-40 days depending on the option you choose;  Express ship is expensive but delivery is within a week. 
WHOLESALE: We do wholesale option for fixed location retail stores. 
Please email us for more information and we can assess if it is a right fit.
We do not do drop shipping nor sell to companies that plan on selling our products online - ever. 

 

EMAIL:   info@sheepskinmama.com 

INSTAGRAM:  Sheepskinmama ~ DM us please.  Please tag us in your posts and stories and we will reciprocate.  

ADDRESS: Our office is located in Massachusetts.  We are close to the Guru Ram Das Ashram in Millis, MA and close to Newport RI and Providence.  We do not have a retail location however can arrange a meeting in a parking lot of a shopping area for a covid safe exchange of sheepskins.